Question 1

What types of damage does Restore One handle?

Accepted Answer

Restore One provides emergency mitigation and full restoration for water damage, fire and smoke damage, wind and storm damage, mold remediation and removal, and hazmat and trauma cleanup — for both residential and commercial properties.

Question 2

What is the Rapid Response Program?

Accepted Answer

The Rapid Response Program is a free enrollment program that establishes Restore One as your emergency mitigation and restoration provider before disaster strikes. You share your property information and emergency contacts, sign a service agreement in advance, and call Restore One when damage occurs to activate your response plan.

Question 3

Does it cost anything to enroll?

Accepted Answer

No. Enrollment in the Rapid Response Program is free for residential and commercial properties. Mitigation and restoration services are billed separately under the applicable service agreement.

Question 4

Do you work with insurance claims?

Accepted Answer

Yes. Restore One specializes in large loss insurance claims affecting residential and commercial properties, coordinating emergency mitigation and restoration so recovery can begin as conditions allow.

Question 5

What areas does Restore One serve?

Accepted Answer

Restore One serves Savannah, Pooler, Effingham, and Richmond Hill in Georgia, and Beaufort, Bluffton, and Hilton Head in South Carolina, along with surrounding Coastal Empire and Lowcountry communities.

Question 6

What should I do when damage occurs?

Accepted Answer

Call Restore One at 912-867-0163 as soon as it is safe. If you are enrolled in the Rapid Response Program, your call activates your response plan and our team coordinates access, assesses the damage, and begins authorized mitigation as conditions allow.